Frequently Asked Questions

The minimum age to register and play at h988 is 18 years, or the higher minimum required by the operator's licensing jurisdiction — whichever is greater. h988 enforces strict age verification as part of our KYC process. Any account found to belong to an underage user will be suspended immediately and all funds handled in accordance with applicable regulatory requirements.

To complete KYC at h988 you will need a valid government-issued photo ID. For Pakistani users, the accepted documents are: your Pakistan CNIC (front and back), a valid passport (biographical data page), or a Pakistan driving licence showing your date of birth. You may also be asked for a recent proof of address such as a utility bill or bank statement dated within 90 days.

No. h988 permits only one account per person, per household and per device. Operating multiple accounts is a breach of our Terms and Conditions and may result in all linked accounts being permanently closed with balances forfeited. If you have lost access to your account, use the password-reset function or contact our 24/7 live-chat support team rather than registering a new account.

On the login screen, click Forgot Password and enter the email address registered to your h988 account. You will receive a password-reset link within a few minutes. Click the link, choose a new strong password and confirm it. If you do not receive the email within 10 minutes, check your spam folder or contact our live-chat support for assistance.

Yes. h988 uses industry-standard SSL/TLS encryption to protect all data in transit between your device and our servers. Your personal information is stored on secured servers, access is restricted to authorised personnel only, and we never sell your data to third parties. Full details of how we collect, store and use your data are set out in our Privacy Policy.

h988 supports a range of payment options relevant to Pakistani players. Familiar local payment references include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These are shown as contextual references only and do not imply that any payment provider endorses or officially supports h988. Please check the Cashier section of your account for the live list of currently available deposit methods.

The minimum deposit at h988 varies by payment method. As a general guide, the minimum is typically PKR 500 for most local payment options, though this may differ depending on the channel you choose. The exact minimum for each method is displayed in the Cashier at the time of deposit. There is no fee charged by h988 for standard deposits, though your payment provider may apply their own transaction charges.

Withdrawal processing times at h988 depend on the method chosen and whether your KYC verification is complete. Once your account is fully verified, most withdrawals are processed within 24 to 72 hours. Some payment methods may settle faster. Withdrawals requested on weekends or during peak periods such as PSL finals or ICC tournament days may take slightly longer to process.

The most common reasons for a delayed or declined withdrawal at h988 are: KYC verification not yet completed, an active bonus with wagering requirements still outstanding, a mismatch between your account details and the payment method details, or a withdrawal amount below the applicable minimum. Contact our 24/7 live-chat support team with your account details and they will clarify the specific reason for your case.

h988 does not charge its own fees on standard deposits or withdrawals. However, some third-party payment providers may apply transaction charges, currency conversion fees or service fees on their end. These are outside h988's control. We recommend checking your payment provider's fee schedule before initiating a transaction, particularly for international transfers or bank wire options.

h988 offers a broad sportsbook covering the most popular markets for Pakistani players. Cricket is a core offering — including Pakistan national team matches, PSL fixtures, ICC tournaments (World Cup, Champions Trophy, T20 World Cup) and bilateral series. Beyond cricket you can bet on football, tennis, basketball, kabaddi, UFC and more. Pre-match and live in-play markets are available across all major sports.

Yes. h988's in-play betting platform covers PSL matches ball by ball, with markets updating in near-real-time as the game progresses. You can bet on outcomes such as next wicket, runs in the next over, top batsman, method of dismissal and match winner — all while the game is live. Live streaming availability depends on your location and account status.

h988 features a full live casino suite and an extensive slots library. The live casino section includes live roulette, live blackjack, live baccarat, live poker variants and game-show-style titles hosted by real dealers in high-definition studios. The slots section covers thousands of titles from leading software providers, ranging from classic three-reel games to modern feature-rich video slots with jackpot options.

h988 is optimised for mobile play through its fully responsive mobile web platform, which works seamlessly on Android and iOS browsers without requiring a download. A dedicated app may be available — check the homepage for the latest download information. The mobile experience is designed for fast loading on Pakistani mobile networks, giving you smooth access to cricket betting and live casino from anywhere in Pakistan.

h988 displays odds in decimal format by default, though you can switch to fractional or American format in your account settings. Decimal odds show your total return per PKR 1 staked, including your original stake. For example, odds of 2.50 on a PKR 1,000 bet return PKR 2,500 in total (PKR 1,500 profit plus your PKR 1,000 stake). Odds reflect the probability of an outcome and change as market conditions shift.

h988 offers a welcome bonus for new players on their first deposit. The specific percentage match, maximum bonus amount in PKR and applicable wagering requirements are displayed on the Promotions page of your account at the time of registration. Bonus terms vary and are subject to change — always read the full bonus terms before opting in to ensure the offer suits your playing style and budget.

Wagering requirements — sometimes called playthrough requirements — specify the number of times you must bet the bonus amount (or bonus plus deposit) before any winnings derived from the bonus can be withdrawn. For example, a PKR 5,000 bonus with a 20x wagering requirement means you must place a total of PKR 100,000 in qualifying bets before requesting a withdrawal of bonus-derived funds. Full details are on the Promotions page.

Yes. h988 runs regular promotions for existing players, including reload bonuses, free spins on featured slots, cashback offers, accumulator boosts on cricket and PSL markets, and special tournament promotions tied to major ICC events. Promotions are communicated via the platform's notification system and by email. Log in to the Promotions section of your account to view all currently active offers.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of all promotional communications and bonus eligibility through your account settings or by contacting our support team. Opting out means you will not receive future bonus offers, but your regular deposits and withdrawals will continue to process without bonus restrictions attached.

You can set deposit limits, loss limits and session time limits directly within the Responsible Gambling section of your h988 account settings. Select the limit type, choose a daily, weekly or monthly period, enter your desired PKR threshold and confirm. Reductions take effect immediately. Increases to existing limits require a 24-hour cooling-off period before they apply. You can also ask our 24/7 live-chat support team to apply any limit on your behalf.

Self-exclusion is a formal tool that closes your h988 account for a minimum of six months — or permanently — to help you take a break from gambling. It is free, confidential and takes effect immediately. To request self-exclusion, contact our 24/7 live-chat support or email [email protected] with your username and the exclusion period you are requesting. During exclusion, all marketing communications are suspended and h988 will make reasonable efforts to prevent re-registration.

Pakistan has legal restrictions on gambling under the Prevention of Gambling Act, 1977, and related provincial legislation. h988 does not claim to be licensed or approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. Users in Pakistan are solely responsible for ensuring their use of h988 is consistent with applicable local law. This answer does not constitute legal advice — please consult an independent legal professional if you are uncertain about your obligations.

h988 customer support is available 24 hours a day, 7 days a week via live chat directly on the platform. Live chat is the fastest channel and is staffed around the clock, including during PSL match nights and major ICC tournament days. For written enquiries or formal requests such as self-exclusion, you can email [email protected]. Please note the email address is plain text only — copy it manually into your email client.

If you believe your h988 account has been accessed without your authorisation, act immediately: use the Forgot Password function to reset your credentials, then contact our 24/7 live-chat support team to report the incident. Our security team will review recent account activity, temporarily freeze the account if necessary, and guide you through the steps to secure it. Never share your password with anyone, including h988 support staff.